Return Policy

Office-Chairs-Supply.com is committed to your complete satisfaction. When mistakes happen, we make every reasonable effort to ensure any return is handled efficiently and fairly. All requests for return or refund must be received within 5 business days of original shipment. All returns must be accompanied by an RA # and received by our Warehouse within 30 calendar days of the original shipping date. After we receive, inspect, and process your returned goods, expect to receive either your replacement merchandise or a refund.

If you have not received your complete order in a reasonable time frame, or if you need to obtain a Return Authorization Number (RA #), please contact us first at support@office-chairs-supply.com or toll-free at 800-498-0017.
If you believe you have been shorted items on your order, we will track the shipment, confirm weight records, and process your replacement within 5 business days of our verification of loss.
If you need to return an item/order, please provide the following information when requesting an RA #:

1. The Order Number
2. Item number(s) of the return merchandise
3. Quantity of each item being returned
4. Reason for the return
5. Whether you want replacement of the original item(s) or a credit to be issued to the credit card used when placing the original order

Within 24 hours of receiving your request (excluding weekends and holidays), we will email you an RA #, if applicable, a UPS Call Tag number, and any further instructions necessary to complete the Return. You will receive an RA # and either a UPS Call Tag or a Return Address.

Office-Chairs-Supply charges a $10 re-stocking fee on any returns based on customer error.